Refund a Credit Note

Refunding sends money back rather than offsetting it.

Do it when there will be no next invoice, and check first that the credit is genuinely unapplied, because applied value has already been used.

Refund it

1. Check what is unapplied

   The credit note shows applied and remaining. Only the remaining part can be refunded.

2. Raise the refund

   From the credit note. Choose the account the money leaves from.

3. Set the date money left

   Your reconciliation matches on this date, not on the credit note date.

4. Save

   Cash reduces and the credit note moves to Refunded once nothing is left.

Part applied, part refunded

A credit does not have to go one way. Apply what covers an open invoice and refund the rest, which is the usual outcome when a customer is closing their account with one invoice still outstanding.