Access Worklink

How Worklink is switched on for your organisation, what your role decides once you are in, and what to do when something is missing.

Signing in to SorviAI lands you on the App Center, and Worklink is one of the tiles on it. You can also reach it from the app switcher at the top left of any other app. Whether it is there at all, and how much of it you can see once it is, are two separate questions worth keeping apart.

The SorviAI App Center, headed Welcome, Eleanor. Seven pastel tiles are laid out three to a row over a pale background of faint line drawings: Finance, Inventory, TeamEmail on the first row, Repairs, Worklink and Nest on the second, and Storefront on the third. Each tile carries a coloured icon, the app's name, a one line description of what it is for, and a small open in new tab icon in its top right corner. — What you land on after signing in. The tiles are the apps your own account can reach, not everything the suite contains.

The Worklink tile on its own: a pink alarm clock icon, the name Worklink, and the line Everything to do with your people: who is in, who is off and what they worked. — Select the tile and Worklink opens on whichever screen your role starts you at.

What gets you in

The app, granted to your organisation: An administrator turns Worklink on for the company. Without it, no account here has it, however senior.
The app, granted to you: Access is given per person, alongside the other apps in the suite. If Worklink is missing from the App Center, this is almost always why.
A role inside it: Administrator or ordinary user. Both do their own attendance and leave; only an administrator manages the roster, the approval queues and the app's own roles.

What decides how much of it you see

Getting in is not the same as seeing everything. Two more things narrow the app around you, and neither is a fault.

Your permissions: Each module is gated separately: records, employees, departments, shifts, leave, visitors, training and the rest. The menu lists only what your role can open, so a shorter menu than a colleague's is normal.
Your place in the organisation: An ordinary account sees its own rows. Somebody with people reporting to them also gets Teams, which is those people's records and nothing wider.

Several screens narrow further by site. Where a location picker sits at the top right, it is filtering the whole screen, so a list that reads as empty may be pointed at a depot the person you want does not work at.

When something is missing

What you see	What it usually means
No Worklink on the App Center	The app has not been granted to your account. An administrator adds it.
Worklink opens on My Attendance and nothing else	You have the app as an ordinary user. That is the whole of it until a role gives you more.
One module missing from All Modules	Your role does not carry that module's permission.
A list that is empty when it should not be	Check the location picker and the filters above the list before assuming the records are gone.