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Request a Correction

Raise a regularization when a day in your records is wrong, and pick the type that fits.

A regularization is how a wrong day gets fixed. You state what actually happened, your manager decides, and if they approve it Worklink rewrites the attendance record for you.

  1. Open Regularizations and select New Request, then choose a Request Type. The form rebuilds itself around the type, so this is the first field for a reason.

    The New Regularization Request form with the Request Type list open. Six options are listed: Forgot to clock in, Forgot to clock out, Missed punch, Overtime approval, Shift change and Work from home.

  2. Set the Date to the day that is wrong, then correct the time. Worklink prefills it from your shift, which is right often enough to be worth checking rather than retyping.

    The New Regularization Request form with Forgot to clock out selected and the date 08/09/2026. A Times section carries the note Enter the time you actually checked out. It is prefilled with your shift end time, adjust if needed, above an End Time field reading 17:00. A Reason section below is marked required and reads Describe the reason for this request. Cancel and Submit Request buttons sit at the foot.

  3. Write a Reason. It is required, and it is the only thing your manager has to go on.

  4. Select Submit Request. It goes to whoever the organisation chart puts above you.

Which type to pick

TypeUse it whenWhat it asks for
Forgot to clock inYou worked the day but never started the clock.The time you actually arrived.
Forgot to clock outThe day is still open because you never stopped the clock.The time you actually left.
Missed punchBoth ends are missing, or the record never appeared at all.Both times.
Overtime approvalYou worked beyond your scheduled hours and want it recognised.The extra time, and why.
Shift changeYou worked a different pattern from the one you are assigned.The shift you actually worked.
Work from homeYou worked, but not from a depot.The date, and the reason.

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