Receive Returned Goods
The step that puts stock back on the shelf, and the one to be careful about.
Receiving is what moves stock, so it is the half of a return that deserves attention. Everything before it was paperwork.
Receive a return
Open the return when the goods arrive
Match the pallet to the return number the customer was given.
Count what actually came back
A customer who says they are returning four and sends three has returned three.
Choose the depot it is landing in
Returns often come back to a different site from the one that shipped them.
Receive it
The Received column flips, the units go back into stock at that depot and become available immediately.
Handling what came back
| Condition | What to do |
|---|---|
| Resaleable | Receive it. Nothing more to do |
| Damaged | Receive it, then adjust it out with reason Damaged goods |
| Fewer than expected | Receive what came. The rest stays outstanding on the return |
| Not what was on the return | Do not receive it against this return. Query it first |