Credit the Customer

The last step of a return, built from what was actually received.

Crediting closes the money half of a return. It produces a credit note against the customer, based on what came back rather than what was requested.

Credit a received return

Open the received return
The Received column should already show that the goods landed.
Create the credit note from it
The lines and quantities come from the receive, so a return that came back short credits the short amount.
Check the rate
It follows the original invoice, which is what the customer paid. That is usually right, and worth a glance when a rate list has changed since.
Save and send it
The credit is then applied to an invoice or refunded, like any other credit note.

State	What it means	How expensive
Received, not refunded	You hold stock a customer believes they own	Awkward
Refunded, not received	You have credited goods that never arrived	Expensive
Neither	A return agreed and forgotten	Worth chasing