A setting doesn't save

Why a change to Nest's settings is refused or doesn't seem to take effect, and what to do about each.

Changing a setting takes two things: permission to change it, and a Save before you leave the page. Each heading below is something you might see, with the reason and the fix.

Only admins can update settings

Why: you can read Nest's settings, but saving a change needs someone who administers Nest or the whole organisation.

What to do: ask an administrator to make the change.

Save is greyed out

The foot of a Nest settings page with a Cancel button and a blue Save button, now available after a value was changed. — Save comes alive only once something on the page has changed.

Why: nothing on the page has changed yet, or the change was undone.

What to do: change the value you want, and Save becomes available. Cancel puts the page back as it was.

I left the page and my change was lost

Why: a change is kept only when you select Save. Moving to another page, or closing the settings, discards it.

What to do: make the change again and select Save before leaving.

Changing the default view does nothing

Why: folder lists open in the view each person last chose in their own browser, not in the view set here.

What to do: ask people to pick Details, Grid or Compact with the view switch at the top right of any folder.

Folders stopped opening after a change

Why: the default sort order was set to Name (A-Z) or Name (Z-A), which currently stops folders opening.

What to do: on the General page, set the sort order back to Newest First and select Save.