Access Nest

How Nest is switched on for you, what decides which folders you can see once you're in, and what to do when something is missing.

Signing in to SorviAI lands you on the App Center, and Nest is one of the tiles on it. Getting into Nest and seeing a particular folder in it are two separate questions, and it helps to keep them apart.

The App Center after signing in, headed Welcome, Eleanor. Seven tiles are laid out: Finance, Inventory, TeamEmail, Repairs, Worklink, Nest and Storefront, each with a sentence describing it. The Nest tile reads A private space for the team: files, notes and the everyday work around them. — The App Center. Only the apps granted to you appear.

From inside another app, the grid of dots at the far left of the header opens the same set without going back.

The app switcher open under the grid of dots in the header, headed My Apps, showing Finance, Inventory, TeamEmail, Repairs, Worklink, Nest and Storefront. Nest is highlighted as the app in use, and Back to App Center sits at the foot of the menu. — The app switcher, with Nest highlighted as the one you're in.

What gets you in

The app, granted to your organisation: An administrator turns Nest on for the company. Without it, no account here has it.
The app, granted to you: Access is given per person, alongside the other apps in the suite. If Nest is missing from the App Center, this is almost always why.

Once you're in, nothing inside Nest is hidden behind a menu permission. Everybody gets the same screens: My Folders, Team Folders, Shared with Me and the rest. What changes from person to person is what those screens hold.

What decides which folders you see

Ownership: My Folders shows the folders you created and nobody else's.
Membership: Team Folders shows only the team folders you're a member of. A folder you're not in does not appear at all, rather than appearing locked.
Sharing: Shared with Me shows what colleagues have shared with you directly, each with the permission they chose.
Your role in the folder: Inside a team folder, your role decides which actions you're offered. A Viewer's menu has no Rename, Move or Delete, because a Viewer cannot do those things there.

What an administrator adds

Somebody who administers Nest, or the whole organisation, gets two things nobody else does by default.

Creating team folders: Only administrators can create a team folder, unless the setting that lets everybody do it has been turned on.
Nest settings: Storage limits, the file types Nest accepts, how long Trash keeps things, and the defaults new team folders start with.

When something is missing

What you see	What it usually means
No Nest on the App Center	The app has not been granted to your account. An administrator adds it.
A team folder a colleague can see and you cannot	You're not a member of it. Anybody who manages that folder's members can add you.
Rename, Move or Delete missing from a file's menu	Your role in that team folder does not allow it.
A new team folder is refused	Only administrators can create one, unless the setting that lets everybody do it is on.
An upload is refused	The file is larger than Nest allows, or its type is not on the accepted list.