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Access Repairs

Signing in to your organisation, opening Repairs from the App Center, and what decides whether you can see a ticket.

Repairs is one app inside your organisation's SorviAI workspace. Getting into it is two steps: sign in to the workspace, then open the app. What you can do once you are there is decided by your administrator.

Highlights

  • Your organisation has an address of its own, and you sign in there.
  • One sign-in covers every app you have been granted.
  • The App Center is where you choose Repairs, and it lands you there.
  • Access to Repairs is granted per person, app by app.
  • Repairs ships two roles today, and the difference between them is large.

Signing in

The SorviAI sign-in screen. The left half carries the SorviAI logo over a dark illustration of a dotted globe and reads Welcome back to Ironvale Industry, with a line beginning Sign in to access your workspace. The right half holds a card headed Login to your workspace, naming the workspace Ironvale Industry beneath a building icon, with Work email and Password fields, a Forgot password link, a Login button, and a line reading Not your workspace? Login to a different one.
The sign-in card names the workspace you are about to enter, so a wrong address is obvious before you type a password.

  1. Open your organisation's address

    Your workspace name followed by the SorviAI domain. The card names the organisation, and Login to a different one is there if it is not yours.

  2. Sign in with your work email address

    Use the address your invitation was sent to. Forgot password emails you a reset link.

  3. Open Repairs from the App Center

    Signing in lands you here. Only the apps your organisation has, and that you have been granted, are shown.

    The App Center headed Welcome, Ironvale! Seven cards each carry an icon, a name and a line of description: Finance, run the money side of the business; Inventory, know what stock you hold; TeamEmail, one shared mailbox; Repairs, take a device in, follow the work done on it and hand it back with a record; Worklink, everything to do with your people; Nest, a private space for the team; and Storefront, put your catalog online.

Who you are signed in as

The avatar at the top right carries your account, your organisation and the two display settings, and it is the quickest way to check what you are actually signed in as.

The account menu open over the Repairs Overview. It names Ironvale Admin with the email address admin@ironvale.com, an account ID and an amber badge reading PLATFORM ADMIN, then the organisation Ironvale Industry with its organisation ID. Below are a LAYOUT switch offering Modern and Classic with Modern selected, and a THEME switch offering a sun and a moon icon with the sun selected, then rows reading My Profile and Platform Admin Console, and a Logout link.
Your account, your organisation, and the two switches that change how every screen looks.
Platform administrator
Manages the whole organisation and every app in it, including the admin console. The badge shows in this menu.
Repairs administrator
Manages Repairs and everything in it, without reaching another app's settings.
Everybody else
Has been granted the Repairs app and works within what their role allows.

What decides whether you can open a ticket

Two separate things have to be true. You need the Repairs app granted to your account, and you need a role that allows the work.

Why two people in one organisation see different things
What you seeWhere the problem usually is
Repairs is not on your App CenterYour account exists but has not been granted the app
Repairs opens but the ticket list will not loadYour role does not carry the ticket permissions
The address is not foundThe workspace name is misspelled. Check your invitation
The password is rejectedUse Forgot password to have a reset link emailed to you

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