Reading the widgets

What each widget on the Repairs overview counts, and the traps in comparing one against another.

Nine widgets ship on the default board. Each answers a different question, and two of them count something other than tickets, which is the thing most worth knowing before you read a figure aloud in a meeting.

The four counts across the top

Four stat cards side by side. Total Tickets reads 22 with a small calendar picker, a green gauge reading 22 This Month, and three chips: 1 Rush, 41 per cent Completed, and plus 100 per cent vs last month. Active Repairs reads 56 with a Live badge and a blue gauge reading 85 per cent of open work, above chips reading 10 Pending, 2 Rush and 22 Overdue. Ready for Pickup reads 28 with a Live badge and a gauge reading 29 per cent on time, above chips reading 20 Overdue and 8 On time. Total Revenue reads 58.5 thousand pounds with a calendar picker and a rising arrow, above chips reading 24.8 thousand Collected, 33.8 thousand Pending and plus 557 per cent vs last month. — Two cards carry a calendar picker and two carry a Live badge. That difference decides what they are counting.

The four stat cards
Field	What it does
Total Tickets	Tickets raised in the chosen period, with how many are rush jobs, what share is finished, and how the period compares with the one before it.
Active Repairs	Repairs currently being worked on, as a share of all open work. It is live, so it counts what is open now rather than what was raised this month.
Ready for Pickup	Repaired equipment waiting to be collected, split into what is on time and what is overdue. Also live.
Total Revenue	What the period billed, split into collected and still outstanding, with the change against the previous period.

The charts

Ticket Trend (30d): Daily ticket volume across the last thirty days, with the period total called out above the chart. Read it for shape rather than for exact counts: a dip on a Sunday is not a problem.
Top Repair Services: Which faults you see most, as a share of the work. The number in the middle of the ring is a count of line items, not of tickets.
Status Breakdown: Where the work is sitting, by status. Also counted in line items, and the fastest way to see that a third of the workshop is waiting on parts.

The lists below the fold

The lower half of the Repairs Overview. Top Technicians lists Priya Raithatha with 6 tickets and 10.3 thousand pounds, Sian Pritchard with 5 and 8.2 thousand, Callum Aitken with 4 and 11.4 thousand, and Nadia Osei with 3 and 12.0 thousand. Recent Tickets lists RPT-00007 Gate valve reseating and certification, Repaired, 2.8 thousand pounds, Today; RPT-00010 Compressor air-end inspection, Waiting for Parts, 3.8 thousand, Today; RPT-00029 Centrifugal pump refurbishment, Pending, 4.5 thousand, 1 day ago; and RPT-00018 Three-phase motor rewind, Repaired and Collected, 5.2 thousand, 1 day ago. Status Breakdown is a doughnut headed TOTAL ITEMS 37, listing Waiting for Parts 11 at 30 per cent, Repaired and Collected 7 at 19 per cent, Unlocked 6 at 16 per cent, Pending 5 at 14 per cent, Repaired 2 at 5 per cent and Cancelled 2 at 5 per cent. — Three lists. Top Technicians is ordered by tickets handled, which is not the same as ordering by revenue.

What each list is for
Widget	What it answers
Top Technicians	Who handled how many jobs, and what those jobs were worth
Recent Tickets	What has come in lately, with its status and its value
Status Breakdown	Where the work is stuck, as a share of everything open