What packages are
What a repaired machine is packed into before it leaves the workshop, and why the record exists at all.
A package records what physically went into the box. It is made before anything moves, and it exists so that the question "what did we actually send them?" has an answer that does not depend on somebody's memory of a Friday afternoon.
Highlights
- A package is the contents, and a shipment is the journey. They are separate records.
- This list holds repair packages only, marked with a purple type badge.
- The count of items is on the list, so a two-item box is obvious beside a five-item one.
- A package links back to its repair, and the detail carries a link straight to the ticket.
- Not Shipped means it is still with you, packed and waiting.
The list
What a package holds
- Total items
- How many things went in. It is the fastest check against a customer saying something is missing.
- Weight
- What the box weighs, which is what a carrier prices from.
- View Repair Ticket
- A link straight back to the job. Use it when a delivery query needs the fault and the work report behind it.
- Not Shipped
- Packed and still with you. Nothing has been handed to a carrier yet.
- Shipped
- A shipment has been raised against it and the box has left.
Where a package sits in the chain
| Step | Record | What it answers |
|---|---|---|
| The repair is finished | The ticket | What was wrong and what was done |
| The equipment is boxed | The package | What went in, and what it weighs |
| The box is collected | The shipment | Which carrier has it and where it is |
| The customer has it | The shipment, marked delivered | When it arrived |