Repair tickets
Open a ticket with the customer, location, source and estimated completion, then add the services and parts the job needs. Mark it as a rush job when it cannot wait.
- Auto numbering
- Rush jobs
- Clone
- Custom fields
Every feature for your repairs
SorviAI Repairs takes each job from the ticket to the invoice: devices and issues, technicians, parts off the shelf, work reports and payment, all on one record.
Tickets
One record for every job, from the counter to collection.
Find any ticket
Filter the ticket list by customer, status, technician, device, issue, serial or IMEI, invoice or payment status, and save the filters you use most.
Answer "where is my repair?" without walking to the bench.
- Saved filters
- Serial & IMEI search
Bulk actions
Select tickets to move them to a status, raise one quote or one invoice for all of them, or export the list.
Comments, history and attachments
Every ticket keeps a comment thread, a log of each field that changed, and its files and photos. Scan a QR code to upload pictures straight from a phone.
- Comments
- Change log
- Photos & files
- Upload by QR
Ticket PDFs and trash
Print or download a ticket as a PDF in the template of your choice. Deleted tickets go to trash, where they can be restored.
Statuses
Your workshop's stages, named your way.
Your own statuses
Create the statuses your workshop uses, give each a colour, set the default, and switch off the ones you no longer need.
- Custom names
- Colours
- Default status
Status categories
Each status belongs to a category: open, on hold, closed, cancelled or warranty repair. The category decides what happens to the parts on the ticket.
Devices & diagnosis
Every device on the job, with its fault and its own progress.
A line for each device
Each service line carries the device, the issue, its IMEI or serial number, a status, the technician, a lead time and the price, so one ticket can hold several devices.
- IMEI or serial
- Status per line
- Lead time
- Many devices
Device issue catalogue
Build a list of known problems by manufacturer and model, and tie them to the items you sell, so the next ticket starts from a known fault.
Technicians
The right person on each job, and a view of what they carry.
Assign by service line
Give each service line to a technician. They get an in-app notification the moment it is theirs.
Technician profiles
Keep each technician's skills, and see their total tickets, what they are working on and what they have completed for any period.
- Skills
- Open work
- Completed jobs
Work reports
A written record of what was found and what was done.
Report for each device
Write a work report for any service line, with the equipment type, model, manufacturer, serial number, the condition it arrived in, the date and the technician.
- Equipment details
- Condition received
- Custom fields
Warranty statement and PDF
Add your warranty statement to the report and send it as its own PDF. Choose which statuses offer a work report at all.
Quotes
Price the job before the work starts.
Quotes from tickets
Raise a quote from a ticket, or one quote covering several tickets, and email it to the customer as a PDF.
- From one ticket
- From many tickets
- Email & PDF
Track what is waiting
See which quotes are still pending and how many have been approved, in their own reports.
Parts & stock
Parts come off the shelf at real cost, and only when the job is done.
Parts on the ticket
Add parts from your item list to a ticket and the stock is reserved for it. It is taken off stock when the ticket is closed, and released if the ticket is cancelled.
Stock figures stay true while jobs are still on the bench.
- Reserved on add
- Deducted on close
- Released on cancel
Items and import
Keep the parts and services you sell in one item list, and bring them in from a file.
Order the parts
Create a purchase order from a ticket and its lines fill in from the ticket's parts. Keep your vendors alongside.
Packages and shipments
Create a package from a ticket and ship the repaired device back, with repair packages and shipments kept apart from the rest.
Billing & payments
A finished ticket becomes an invoice without retyping.
Invoice from tickets
Turn one ticket or several into an invoice. Bill part of a job now and the rest later, with a warning before the same work is billed twice.
- Partial invoicing
- Many tickets, one invoice
- Billing status
Ticket totals and deposits
Each ticket adds up services and parts, applies a discount to either or both, adds tax, and shows the deposit taken, the amount paid and the balance due.
Payments and credit notes
Record and email customer payments against repair invoices, and issue credit notes when a job needs putting right.
Customers
Every customer, with every job they have brought you.
Customer records
Keep each customer's contact details and billing and shipping addresses, and pull them onto a ticket in one step.
Email the customer
Send the ticket, quote, invoice, payment receipt or shipment details by email, using templates you can edit.
- Ticket email
- Editable templates
Reports
27 reports on service, devices, money and parts.
Service and devices
Repair Summary, Repair Device Details, Aged Repairs, Technician Performance, Repairs by Source, Repairs by Device, Repeat Repairs and Rework, and Warranty Repairs.
Estimates and billing
Pending Estimates, Estimate Approval Summary, Uninvoiced Repairs, Deposits and Balance Due, Repair Profitability, and Ticket to Invoice Reconciliation.
Parts, customers and activity
Parts Consumption Summary, Stock Summary, Repairs by Customer, New vs Returning Customers, Work Report Register, Repair Activity Log and Deleted Tickets.
Access by report
Decide which roles can open which reports.
Documents & control
Your paperwork, your rules and who can do what.
Templates and documents
Shape the PDF and email templates for tickets, work reports and every other document you send, and keep files in a document library.
Custom fields and tags
Add your own fields to tickets, work reports and items, and tag records the way your team works.
Roles and permissions
Give each role exactly the screens and actions it needs, down to which reports it can open.
Turn every repair into a job that gets paid
Start a 30-day trial and log your first job this morning. When it ends, your workspace goes read-only and your export stays available. We never lock you out of your own books.
30-day trial. No card needed.