Connect Outlook and Microsoft 365
Sign in with Microsoft to connect your own mailbox or a shared one, choose how much history to bring in, and bring in more later.
- Personal mailboxes
- Shared mailboxes
- History import
Every feature for your inbox
SorviAI TeamEmail turns a shared Outlook mailbox into one inbox the whole team works from: assigned, noted, snoozed and answered without forwarding a thing.
Inboxes
Your Microsoft mailboxes, shared with the people who answer them.
Shared and personal inboxes
Group mailboxes into shared inboxes for the team, and keep a personal inbox for your own mail.
Inbox roles
Make each member an admin, a member or an observer. Observers can read along but cannot draft or send.
- Admin
- Member
- Observer
Default sending address
Pick the personal or shared address your replies go out from by default.
Conversations
Every email is a conversation with an owner and a state.
Assign an owner
Give each conversation to a teammate, and see what is unassigned, assigned, waiting or resolved at a glance.
No more "did anyone reply to this?"
- Unassigned
- Assigned
- Waiting
- Resolved
Statuses that reopen themselves
Move a conversation to waiting, snoozed, done or archived, and it comes back to open the moment the customer writes again.
Snooze
Snooze a conversation to a day and time, or for a set amount of time, using your own presets, and it returns to the inbox on time.
- Custom presets
- Day & time
Tags
Tag conversations with shared or private tags in your own colours, filter by them, and pin the ones you use most to the sidebar.
- Shared & private
- Colours
- Sidebar tags
Your own views
Open, assigned to me, subscribed, later, done, unread, drafts and send later, each one a click away.
Collaboration
Talk about the email next to the email.
Internal notes
Leave a note for the team inside the conversation, reply to it, and attach files. Customers never see it.
- Threaded replies
- Attachments
@mentions
Mention a teammate to bring them in. They are notified and subscribed, and asked to be given access if they cannot see the conversation yet.
See who is there
See who is viewing a conversation and who is typing a note, and take over a shared draft only when its author is done with it.
Two people stop answering the same customer twice.
- Viewing now
- Typing
- Draft locking
Participants and sharing
Add participants, subscribe or unsubscribe, share a conversation, and react to messages and notes.
Activity on the thread
Status changes, assignments, tags and drafts are logged in the thread, with a record of who has viewed it.
Writing & sending
Answer faster, and send when the time is right.
Templates
Keep shared and private templates in folders, scope them to an inbox, and drop one in by typing "/". Variables fill in the customer's name, your name and the date.
- Shared & private
- Folders
- Insert with /
- Variables
Signatures
Set shared and private signatures, a default, and a signature for each mailbox, and switch or remove one as you write.
Send later
Schedule a reply for later today, tomorrow, next week or any date and time, then edit or cancel it from the send later folder.
Undo send
Give yourself a few seconds to take a message back, with the window set in settings.
Send and set the status
Send and leave the conversation open, mark it waiting or resolved, or send and snooze it, in one click.
Composer and drafts
Rich text, emoji, Cc and Bcc, attachments, drafts that save themselves, and drafts you can share with a teammate. Failed sends are retried and can be moved back to drafts to fix.
- Autosaved drafts
- Shared drafts
- Retries
Reading & search
Find the email, and read what is attached without leaving.
Search
Search your mail with the matching words highlighted in the results.
Attachment preview
Open images, PDFs, Word and Excel files, TIFFs and forwarded emails in the app, and download them all at once.
- Word & Excel
- Images
- Download all
Everyday actions
Pin, flag, archive, move to a folder, mark as junk, print and mark many conversations read at once.
Notifications
Know when you are needed.
Mentions and assignments
Get an in-app notification when you are mentioned or a conversation is assigned to you, and a browser notification as well if you allow it.
Your notification settings
Choose which notifications you receive.
Speed
Built for people who live in their inbox.
Keyboard shortcuts
Reply, reply all, forward, compose, archive and send from the keyboard, with a shortcut list a keypress away.
Works on a phone
The inbox fits a phone browser, with actions in a bottom sheet and folders in a drawer.
Team & control
Who is on the team, and what they can change.
Teammates
Admins manage teammates and seats in one place.
Shared settings for admins
Only admins can change shared inboxes, templates, tags and signatures, so the team's setup stays the team's.
Answer every customer from one shared inbox
Connect a shared address and work it for a week. When it ends, your workspace goes read-only and your export stays available. We never lock you out of your own books.
30-day trial. No card needed.