# Request a Correction

Raise a regularization when a day in your records is wrong, and pick the type that fits.

A regularization is how a wrong day gets fixed. You state what actually happened, your manager decides, and if they approve it Worklink rewrites the attendance record for you.

> **Before you start:**
>
> You need the date the problem falls on, and the time you actually started or finished. The form asks for one or the other depending on the type you pick.

- Open **Regularizations** and select **New Request**, then choose a **Request Type**. The form rebuilds itself around the type, so this is the first field for a reason.

  ![The New Regularization Request form with the Request Type list open. Six options are listed: Forgot to clock in, Forgot to clock out, Missed punch, Overtime approval, Shift change and Work from home.](https://www.sorviai.com/help/worklink/my-records/regularization-types.png)
- Set the **Date** to the day that is wrong, then correct the time. Worklink prefills it from your shift, which is right often enough to be worth checking rather than retyping.

  ![The New Regularization Request form with Forgot to clock out selected and the date 08/09/2026. A Times section carries the note Enter the time you actually checked out. It is prefilled with your shift end time, adjust if needed, above an End Time field reading 17:00. A Reason section below is marked required and reads Describe the reason for this request. Cancel and Submit Request buttons sit at the foot.](https://www.sorviai.com/help/worklink/my-records/new-regularization.png)
- Write a **Reason**. It is required, and it is the only thing your manager has to go on.
- Select **Submit Request**. It goes to whoever the organisation chart puts above you.

## Which type to pick

| Type | Use it when | What it asks for |
| --- | --- | --- |
| Forgot to clock in | You worked the day but never started the clock. | The time you actually arrived. |
| Forgot to clock out | The day is still open because you never stopped the clock. | The time you actually left. |
| Missed punch | Both ends are missing, or the record never appeared at all. | Both times. |
| Overtime approval | You worked beyond your scheduled hours and want it recognised. | The extra time, and why. |
| Shift change | You worked a different pattern from the one you are assigned. | The shift you actually worked. |
| Work from home | You worked, but not from a depot. | The date, and the reason. |

> **Note:**
>
> **Approval is what changes the record**
>
> Submitting does not alter your attendance. The record only changes when the request is approved, so a pending correction still leaves the original day showing as it was.