# Change an Entitlement

Where the totals in the grid come from, and the one screen that changes them.

No cell in the balance grid can be typed over, and there is no per-person override. An entitlement is granted by a leave policy, so changing one means changing the policy or changing who it applies to.

> **Before you start:**
>
> Leave policies live in Worklink Settings, under Leave Policies. You need administrator access to that section.

- Open **Worklink Settings** and select **Leave Policies** under Modules.

  ![The Worklink Settings panel with Leave Policies selected in the Modules list. The pane is headed Leave Policies above the line Configure leave types, rules, and eligibility, with a blue Policy button carrying a plus sign at the right. Policy cards for Annual Leave, Sick Leave and Parental Leave follow, each showing Days / Year, Carry Forward, Applies To, Gender, Employment, Departments, Encashable and Probation, and each ending in a three-dot menu.](https://www.sorviai.com/help/worklink/leave-balance/leave-policies.png)
- Find the policy behind the column you want to change. The chip on the card carries the same code the balance grid uses, so **AL** on the card is the **AL** column.

  ![The Annual Leave policy card. A dark AL chip sits beside the name, with a three-dot menu at the right. Eight fields read Days / Year 25.0, Carry Forward Up to 5.0 days, Applies To All locations, Gender All, Employment All, Departments All, Encashable No and Probation Pro-rata during probation.](https://www.sorviai.com/help/worklink/leave-balance/policy-card.png)
- Open the card's three-dot menu and choose **Edit**, or select **+ Policy** if a group needs its own entitlement rather than a change to everyone's.
- Save. Balances rebuild against the new policy, and the grid reflects it.

## What a policy controls

*Fields on a leave policy*

## Why two people have different totals

Because more than one policy can exist for the same leave type, each scoped differently. Somebody matching a location-specific policy gets its days rather than the general one's.

> **Note:**
>
> **Editing a policy changes everyone it matches**
>
> There is no way to give one person an extra three days from this screen. If that is what you need, the answer is a policy scoped to the group they belong to, not an exception.

> **Tip:**
>
> **Compensatory time is granted, not entitled**
>
> Time Off in Lieu usually reads 0/0 on the grid, because it is not an annual allowance. It is granted for overtime or holiday working, from the compensatory leave control in Settings, and appears in the TOIL column once it has been.