# Services and parts on a ticket

The two tables that decide what a repair costs: the labour you charge and the materials it consumes.

A ticket prices a repair in two halves. **Services** is the work: one row per fault, priced at whatever that job is worth. **Parts** is what the work consumes. Keeping them apart is what lets you see, months later, whether a repair was expensive because it was fiddly or because the component was.

## Highlights

- **A service row is a repair**, and it carries its own status, technician and lead time.
- **A part row is a stock item**, drawn from the same catalogue the rest of the business uses.
- **Both tables total separately**, then meet in the totals panel.
- **Tax is set per row**, so a zero-rated part sits happily beside standard-rated labour.
- **Rows can be reordered** by dragging the handle at the left of a row.

## The services table

Every row is a job somebody will do. Beyond the equipment and the fault, the row carries everything needed to schedule and price that job.

*Columns on a service row*

## The parts table

Parts come from the same item catalogue Finance and Inventory use, so a component fitted on a repair is the same record you buy, stock and count everywhere else.

![The Parts panel of a ticket. Columns read Item, Manufacturer, Lead Time, Qty, Rate, Tax and Amount. Three rows: a Wedge Belt SPB 2500 Wrapped by Trelleborg, lead time 1 week, quantity 3 at 19.60 giving 58.80; a Roller Chain 12B-1 BS Simplex 5m Box by Timken, 1 to 2 working days, quantity 6 at 82.50 giving 495.00; and a Rotary Isolator Switch 63A 4-Pole IP65 by Dunlop, 1 to 2 working days, quantity 5 at 74.95 giving 374.75. Every row is Standard Rate and carries a grey description line beginning Replacement and ending fitted during overhaul.](https://www.sorviai.com/help/repairs/tickets/parts-section.png)

*Parts priced per row, against the same catalogue items the rest of the business stocks.*

> **Note:**
>
> **A part on a ticket is not yet a part off the shelf**
>
> Adding a component here records that the repair needs it. That is not the same as the part having left the shelf, and the two figures move at different moments, so check the item itself before you reconcile a count.

## How the two halves meet

The totals panel keeps the two subtotals visible rather than collapsing them into one figure, then adds the tax and takes off whatever has already been paid.

![The totals panel of a ticket. Services Subtotal reads 2909.00 and Parts Subtotal reads 928.55, followed by Tax at 767.51. Below a rule, Total Amount is 4605.06 pounds in bold, Total Paid shows minus 250.00 in green, and Balance Due shows 0.00 pounds in red.](https://www.sorviai.com/help/repairs/tickets/totals-section.png)

*Labour and materials stay visible as separate lines all the way down to the total.*

- **Open the ticket and select the edit control**

  The pencil in the ticket header opens the same form the ticket was created on.
- **Add or amend the rows you need**

  Select **New Row** beneath either table. Drag the handle at the left of a row to move it; use the menu at the right of a row to remove it.
- **Set the tax on each row**

  A row left without a tax rate is charged at nothing, which is rarely what is meant.
- **Select Save**

  The totals recalculate, and the ticket carries the new figure.

> **Warning:**
>
> **Amending a ticket after it has been invoiced changes the ticket, not the invoice**
>
> An invoice is a separate document once it is saved. If the work has already been billed and the price was wrong, correct it with a credit note rather than by editing the ticket underneath it.