# Other actions in tickets

Rush jobs, duplicating, deleting, and what the list can do to several tickets at once.

The actions on this page sit around the edges of a repair rather than in the middle of it. None of them changes what the work is; they change how a ticket is flagged, copied, removed, or handled alongside a hundred others.

## Highlights

- **Rush jobs are pinned** to the top of the list and flagged for everyone.
- **A rush job cannot be deleted**, which is deliberate.
- **Duplicating opens a new ticket** prefilled from an existing one.
- **The bulk menu restatuses, quotes and deletes** many tickets at once.
- **Several bulk entries are not yet live** and appear greyed out.

## The header controls

![Ticket RPT-00021 with the three dot menu open in its header, offering Clone and, in red, Delete. The header also carries a Create dropdown, a Work Reports dropdown, and separate icons for edit, email, PDF, print, the three dot menu, close and a panel toggle.](https://www.sorviai.com/help/repairs/tickets/more-actions-menu.png)

*The three dot menu holds the two destructive-ish actions. Everything else in the header is an icon of its own.*

- **The pin beside the ticket number**: Marks the job as a rush. It moves to the top of the list and shows an orange pin to everybody.
- **Duplicate Ticket**: Opens the create form filled in from this ticket. Useful for a customer who sends the same equipment in every quarter.
- **Delete Ticket**: Removes the ticket after a confirmation. A rush job is refused, so unpin it first if you genuinely mean to delete it.
- **The PDF and print icons**: Produce the ticket as a document, for a customer copy or for the job bag.

> **Tip:**
>
> **Turn the rush flag off before deleting**
>
> A ticket marked as a rush job refuses to delete. It is a small guard against losing the one job everybody agreed was urgent, and it is easily cleared: select the pin beside the ticket number, then delete.

## Working on several tickets at once

Selecting rows on the list turns on **Bulk Actions**, which is how a morning's finished jobs get closed in one go.

![The Tickets list with two rows selected, RPT-00044 and RPT-00021. A counter reading 2 selected and a Bulk Actions button appear in the header beside the Ticket button, which is where bulk operations are started from once rows are picked.](https://www.sorviai.com/help/repairs/tickets/bulk-actions.png)

*Selected rows, and the menu they unlock. The greyed entries are not available yet.*

- **Select the tickets you want to change**

  Use the checkbox at the left of each row. The header checkbox takes the whole page.
- **Select Bulk Actions**

  The count of selected tickets shows beside the button.
- **Choose what to do**

  **Create Quote** merges the selection into one estimate. A **Mark as** entry sets that status on every selected ticket. **Delete** removes them.

*What the bulk actions menu can and cannot do today*

| Action | Available |
| --- | --- |
| Create Quote from the selection | Yes |
| Mark as, for any of the twelve statuses | Yes |
| Delete the selection | Yes, and rush jobs in the selection are skipped |
| Bulk Update, Export as PDF, Print, Send Email | Not yet. The entries are listed but cannot be chosen |
| Convert to Invoice, Create Package in bulk | Not yet. Both work from a single ticket's Create menu |

> **Note:**
>
> **Greyed out means not built yet, not blocked by permissions**
>
> Six entries in that menu are placeholders for work still to come. They are shown rather than hidden so the menu does not change shape later. If you need one of them today, the single-ticket route is the way: **Convert to Invoice** and **Create Package** both live on a ticket's own **Create** menu.

## Reading a ticket's history

The activity panel down the right of a ticket carries two things: comments your team has written, and an automatic log of every field that changed.

![The Activity Panel of a ticket. A comment box with bold, italic, underline and mention controls sits at the top, with Attach, an Internal toggle and an Add button beneath it. Filter chips read All 11, Comments 4, Logs 7 and Attachments 0. The entries below are logs by Graham Whitfield timestamped 07/09/2026, reading status changed from In Progress to Repaired, location changed from Rotherham Central Warehouse to Sheffield Depot, assignee changed from unassigned to graham.whitfield@ironvale.co.uk, and priority changed from medium to high.](https://www.sorviai.com/help/repairs/tickets/activity-panel.png)

*Comments and the automatic log share one panel, with chips to show one or the other.*

> **Tip:**
>
> **Mark a comment Internal when it is not for the customer**
>
> The **Internal** toggle above the comment box keeps a note between colleagues. Use it for the things worth recording and not worth sending, such as why a quote came in higher than the last one.