# Order parts for a ticket

Raising an order for the components a repair cannot be finished without, and deciding where they should be delivered.

Ordering parts is what a ticket sitting at **Waiting for Parts** is waiting for. The order records what you need, who you are buying it from, when they have promised it, and where it should turn up.

> **Before you start:**
>
> The supplier's record, and the ticket number the parts are for. It is worth having the ticket open so you can copy its number into the reference field.

## Highlights

- **Only the vendor is required**, though an order with no date on it cannot be chased.
- **Deliver To has two answers**: your own warehouse, or the customer directly.
- **The delivery address fills itself in** once you pick a warehouse.
- **Put the ticket number in the reference field**, which is what links the two.
- **Save as Draft parks it**; Save and Send puts it in front of the supplier.

## Fill in the order

![The New Purchase Order screen with a breadcrumb reading Purchases, Purchase Orders, New Purchase Order. Vendor Details holds a required Vendor picker, a Deliver To choice of two radio buttons reading Our Warehouse and Customer (drop-ship) with Our Warehouse selected, a Warehouse picker set to Rotherham Central Warehouse, and a read-only Address block reading Goods In - Bay 4, Unit 12, Templeborough Industrial Estate, Sheffield Road, Rotherham, South Yorkshire, S60 1DX. Purchase Order Details holds a required Purchase Order Number prefilled PO-00051, a Reference Number, a required Purchase Order Date of 07/09/2026, an Expected Delivery Date, Terms of Payment set to Net 30 Days, and a Shipment Preference picker. Item Details below holds Rate List and Warehouse pickers. The footer holds Attachments, Cancel, Save as Draft and Save and Send.](https://www.sorviai.com/help/repairs/purchases/purchase-order-create.png)

*The order form. The Deliver To choice near the top is the one worth thinking about.*

- **Go to Purchase Orders and select the Purchase Order button**

  The order number is already filled in when the form opens.
- **Choose the supplier**

  Search your existing vendors, or add a new one with the plus beside the picker.
- **Decide where the parts are going**

  Leave **Deliver To** on **Our Warehouse** for anything a technician will fit, and pick the site holding the equipment. Choose **Customer (drop-ship)** only when the supplier is sending direct.
- **Enter the ticket number in the reference field**

  This is what puts the order on the Repairs list and ties it to the job.
- **Set the expected delivery date**

  Enter what the supplier promised, not what you hope for. It is the date the chasing works from.
- **Add the parts you need**

  Search the item catalogue in the **Item Details** table, and set quantities and rates.
- **Select Save and Send**

  The order goes to the supplier and moves to issued. **Save as Draft** keeps it with you.

## The two delivery choices

- **Our Warehouse** (the usual answer): The parts come to you, a technician fits them, and the equipment goes back repaired. The address block fills in from the warehouse you pick, down to the goods-in bay.
- **Customer (drop-ship)** (the exception): The supplier sends direct to the customer. Right for a part the customer is fitting themselves, and wrong for anything your workshop has to touch.

> **Warning:**
>
> **A draft order has not been placed**
>
> Draft means the document exists and the supplier has never seen it. It is the most common reason a repair sits waiting for parts that were never actually ordered. If you meant to place it, use **Save and Send**.

> **Tip:**
>
> **Set the ticket to Waiting for Parts in the same sitting**
>
> The order explains the delay to you; the ticket status explains it to everybody else, including whoever answers the phone when the customer rings. Raise the order, then move the service row to **Waiting for Parts**.