# Pack a repaired device

Creating the package a finished repair travels home in, and recording what actually went into the box.

Packing is the step between a repair being finished and it being sent. The form starts by asking which repair the box belongs to, and everything else follows from that answer.

> **Before you start:**
>
> A ticket with the work finished. Nothing stops you packing a job still on the bench, and nothing good comes of it either.

## Highlights

- **The source document comes first**, and in Repairs it defaults to a repair ticket.
- **The ticket is the only required field** on the source section.
- **Record what went in, not what was ordered.** They differ more often than anybody expects.
- **Weight is what a carrier prices from**, so it is worth entering properly.
- **You can start from the ticket instead** and skip choosing it here.

## Create the package

![The Create Package screen with a breadcrumb reading Inventory, Packages, Create. A Source Document section holds a Package Type choice of three buttons reading Sales Order, Purchase Order and Repair Ticket, with Repair Ticket selected and highlighted. Below it are a Customer picker reading Select customer or add new, and a required Repair Ticket picker reading Select repair ticket. The footer holds Attachments, Cancel and Save Package.](https://www.sorviai.com/help/repairs/inventory/package-create.png)

*The form opens on Repair Ticket. Choose the job and the customer and contents follow from it.*

- **Go to Packages and select the Package button**

  Or open the finished ticket and choose **Create**, then **Create Package**, which fills the source in for you.
- **Leave the package type on Repair Ticket**

  The other two options exist because this screen is shared with the rest of the business. In Repairs the answer is almost always the one already selected.
- **Choose the repair ticket**

  This is the required field. Picking it is what ties the box to the job, and it is what puts the **View Repair Ticket** link on the finished record.
- **List what is going in the box**

  Add the equipment and anything travelling with it: the removed part the customer asked to keep, the old seal kit, the test certificate.
- **Enter the weight**

  The carrier prices from this, so a guess here becomes a wrong quote later.
- **Select Save Package**

  The package is created as not shipped, ready for a shipment to be raised against it.

> **Tip:**
>
> **Record the parts you are returning as well as the machine**
>
> Industrial customers frequently want the failed component back, for their own failure analysis or for a warranty claim against their supplier. Listing it in the package is what proves you sent it, and it costs nothing at the point of packing.

> **Warning:**
>
> **A package is not a delivery note you can revise later**
>
> It is the record of what was in the box at the moment it was sealed. Amending it after the box has gone leaves you with a document that no longer describes anything that happened. If the contents were wrong, say so in the shipment notes rather than rewriting history.