# What invoices are

What you bill for a finished repair, and why this list holds fewer invoices than Finance does.

An invoice is the document that asks the customer for the money. In Repairs it is always the end of a chain that began with a ticket: equipment came in, work was done, parts were fitted, and this is the bill for it.

**Video coming soon:** Repair invoices, from raising one to getting it paid

## Highlights

- **Only invoices raised from a repair appear here**, and there are usually more in Finance.
- **The reference number names the ticket** the work was done on.
- **Payments show on the invoice itself**, in the associated documents panel.
- **Overdue is counted in days** and shown in red on the list.
- **A wrong invoice is corrected with a credit note**, never by editing it after the fact.

## The list

![The Invoices list under a tab reading Invoices, headed Invoices with the subtitle Manage and track all invoices across your organization. Columns read Invoice Date, Invoice Number, Reference Number, Customer, Status, Total Amount, Balance Due and Due Date. Every Reference Number cell holds a repair ticket number such as RPT-00007 with an IRONVALE tag. Status badges read Paid in green, Due in 35 days in blue, Partially Paid in amber and Draft in grey, against customers including Fenland Agritech, Brackenridge Engineering, Caldwell Marine Systems and Cotswold Industrial Supplies. The foot reads showing 1 to 25 of 28 results.](https://www.sorviai.com/help/repairs/sales/invoices-list.png)

*Every invoice a repair produced, with the ticket it came from in its own column. The badge and the balance together say what is still owed.*

> **Note:**
>
> **This is one shared list, narrowed**
>
> Invoices belong to the whole business, not to Repairs. This screen shows the ones a repair ticket produced. An invoice raised in Finance for something else is a real invoice, and it will not be on this list however hard you search for it here.

## What an invoice holds

![Invoice INV-00074 open and badged Paid. An Associated Documents panel is on its Payments tab, showing PAY-00036 dated 21/11/2025 by Cheque, reference INV-00074 with an IRONVALE-UK tag, for 12,318.00 pounds. Customer Details name Tyneside Dry Dock Services Ltd with billing and shipping addresses in North Shields. Invoice Details list Invoice Number INV-00074, Invoice Date 21/07/2026, Terms of Payment Net 30 Days, Reference Number RPT-00021 with an IRONVALE-UK tag, and Due Date 20/08/2026. The left column lists other invoices badged Paid, Overdue by 21 days, Partially Paid and Draft.](https://www.sorviai.com/help/repairs/sales/invoice-detail.png)

*The invoice from the ticket in the Tickets guides. Its reference number is that ticket, and its payment is listed at the top.*

- **Reference Number**: The repair ticket this bill came from, which is how you get from a payment query back to the equipment.
- **Associated documents**: Every payment received against this invoice, with the mode it arrived by and what it settled.
- **Terms of Payment**: How long the customer has, which is what the due date is worked out from.
- **Due Date**: The day it stops being outstanding and starts being late.

## Reading the states

*Invoice states on the list and what each is telling you*

| Badge | What it means | Whose move |
| --- | --- | --- |
| Draft | Raised but not issued. The customer has not seen it | Yours: send it |
| Due in N days | Issued, unpaid, and still inside its terms | Nobody's yet. Leave it alone |
| Paid | Settled in full, with nothing outstanding | Nobody's. It is done |
| Partially Paid | Some money has arrived and a balance remains | Theirs, then yours to chase |
| Overdue by N days | The due date has passed with a balance still on it | Yours: chase it |

> **Warning:**
>
> **Never fix a price by editing an issued invoice**
>
> Once an invoice has gone to a customer it is a document they hold a copy of. Changing the figures underneath it leaves the two copies disagreeing. Raise a credit note against it instead, which records both the original charge and the correction.