# Create an invoice from a ticket

Billing the work on a repair, including the parts and services that have not been invoiced yet.

Billing a repair starts on the ticket, not on this list. Repairs works out which of the ticket's lines have not been charged for yet, builds a draft invoice from them, and hands it to you to check.

> **Before you start:**
>
> A ticket with work on it that has not yet been billed. It is worth having the repair at a finished status first, so you are not invoicing something still on the bench.

## Highlights

- **Only uninvoiced lines come across**, so billing twice does not double-charge by default.
- **The draft is yours to edit** before anything is written.
- **The reference number links back** to the ticket without you typing it.
- **Terms of payment set the due date**, so choose them before saving.
- **Two save buttons**: file it as a draft, or save and send in one step.
- **The Invoice button here** is for the rare bill with no repair behind it.

## Raise the invoice

- **Open the finished ticket**

  Go to **Tickets** and select the job you are billing.
- **Check what has already been billed**

  The **Associated Documents** panel at the top of the ticket has an **Invoices** tab. An empty one means nothing has been charged yet.
- **Select Create, then Create Invoice**

  Repairs gathers the lines that have not been invoiced and opens the form with them in place.
- **Check the lines, the dates and the terms**

  Nothing has been saved yet. This is the moment to remove a line you are absorbing or to correct a rate.
- **Save it as a draft, or save and send it**

  **Save as Draft** files it without telling the customer. **Save and Send** does both at once. Either way the ticket's **Invoices** tab now shows it.

![The Create Invoice screen with a breadcrumb reading Sales, Invoices, Create. Customer Details holds a required Customer picker. Invoice Details holds Invoice Number prefilled INV-00083, Reference Number, Invoice Date 07/09/2026, Due Date 07/10/2026, Terms of Payment set to Net 30 Days, Salesperson Ironvale Admin, Accounts Receivable and Subject. Item Details holds a Rate List picker and a Warehouse set to Rotherham Central Warehouse, above a table with Item, Manufacturer, Variant, Lead Time, Qty, Rate, Tax and Amount columns and a New Row button. The footer holds Attachments, Cancel, Save as Draft and Save and Send.](https://www.sorviai.com/help/repairs/sales/invoice-create.png)

*The invoice form. Raised from a ticket, the customer and the unbilled lines are already in place. Note the two save buttons.*

> **Note:**
>
> **Why the uninvoiced rule matters**
>
> A long repair often gets billed in stages: the diagnosis now, the parts when they arrive, the labour at the end. Because each conversion takes only what has not been charged for, running it again after adding work bills the new work and nothing else.

> **Warning:**
>
> **Editing a ticket after billing it can undo that protection**
>
> The rule works on what the ticket says now. If you bill a ticket in full and then change its lines, a second conversion may pick up work the customer has already paid for. Check the ticket's **Invoices** tab before converting a job you have touched since.