# A team folder action is refused

Why Nest refuses to create a team folder, add a member, change a role or delete one, and what to do about each.

Most refusals in a team folder come down to the role you hold in it. Each heading below is a message or a situation you might meet, with the reason and the fix.

## Only admins can create team folders

**Why:** creating team folders is limited to administrators, and that includes folders created inside a team folder. Your role's **Create subfolders** permission doesn't override it.

![The Quality & ISO 9001 team folder, with the path Team Folders then Quality & ISO 9001. It holds two folders, Procedures and Calibration Certificates, and four files: Management Review Minutes - June 2026.docx, Non-Conformance Register 2026.xlsx, Internal Audit Schedule 2026.xlsx and Quality Manual - Rev 7.pdf.](https://www.sorviai.com/help/nest/team-folders/team-folder-inside.png)

*Folders inside a team folder, such as Procedures, fall under the same rule as the team folder itself.*

**What to do:** ask an administrator to create the folder, or to turn on **Allow all users to create team folders** in Nest's settings.

## Permission denied

**Why:** your role in this team folder doesn't include what you tried, such as **Manage members** for adding someone or **Manage roles** for building a role.

**What to do:** check your role on the **Members** tab of **Manage**, then ask a member with **Manage members** to change it.

## A colleague isn't in the list of people to add

**Why:** they're already a member, so the list leaves them out, or their SorviAI account has been switched off.

**What to do:** look for them in the members list and change their role there. If they aren't a member, ask an administrator whether their account is active.

## Cannot delete a role that members are using

**Why:** at least one member still holds the custom role. The message says how many.

**What to do:** move each of them to another role, then delete it.

## A colleague can't find the team folder

**Why:** they aren't a member. Team Folders shows people only the folders they belong to, so it doesn't appear locked; it doesn't appear at all.

**What to do:** add them from the **Manage** panel. If they need only one file, sharing that file with them is the lighter option.