# A setting doesn't save

Why a change to Nest's settings is refused or doesn't seem to take effect, and what to do about each.

Changing a setting takes two things: permission to change it, and a **Save** before you leave the page. Each heading below is something you might see, with the reason and the fix.

## Only admins can update settings

**Why:** you can read Nest's settings, but saving a change needs someone who administers Nest or the whole organisation.

**What to do:** ask an administrator to make the change.

## Save is greyed out

![The foot of a Nest settings page with a Cancel button and a blue Save button, now available after a value was changed.](https://www.sorviai.com/help/nest/settings/save-bar.png)

*Save comes alive only once something on the page has changed.*

**Why:** nothing on the page has changed yet, or the change was undone.

**What to do:** change the value you want, and **Save** becomes available. **Cancel** puts the page back as it was.

## I left the page and my change was lost

**Why:** a change is kept only when you select **Save**. Moving to another page, or closing the settings, discards it.

**What to do:** make the change again and select **Save** before leaving.

## Changing the default view does nothing

**Why:** folder lists open in the view each person last chose in their own browser, not in the view set here.

**What to do:** ask people to pick Details, Grid or Compact with the view switch at the top right of any folder.

## Folders stopped opening after a change

**Why:** the default sort order was set to **Name (A-Z)** or **Name (Z-A)**, which currently stops folders opening.

**What to do:** on the **General** page, set the sort order back to **Newest First** and select **Save**.