# A label looks wrong

Why a label's count and its list disagree, why a folder can't be labelled, why a name is refused, and what to do about each.

Most surprises with labels come from two facts: a label is yours alone, and it can only go on a file. Each heading below is something you might run into, with the reason and the fix.

## The count says 5 files but the list shows 4

**Why:** the number on the **Labels** screen counts every file with the label, including any that are in Trash. The label's own list shows only files that are in use.

**What to do:** look in **Trash** for the missing file. Restore it and the two numbers match again; delete it permanently and they match too.

## I can't find Label on a folder's menu

**Why:** labels are for files. A folder's menu offers **Favorite**, **Rename**, **Move**, **Share**, **Activity**, **Properties** and **Delete**, and no **Label**.

![The menu for the Minutes folder inside Board Packs. Its entries are Favorite, Rename, Move, Share, Activity, Properties and, in red, Delete. There is no Label entry.](https://www.sorviai.com/help/nest/labels/folder-menu-no-label.png)

*A folder's menu. The Label entry appears only on files.*

**What to do:** label the files inside the folder instead, or star the folder if what you want is to reach it quickly.

## A name I entered is refused

**Why:** you already have a label with that name. Capitals don't count as a difference, so **urgent** clashes with **Urgent**.

**What to do:** use the existing label, or choose a name that is different in more than its capitals.

## A colleague's labels don't show up for me

**Why:** labels are personal. You see your own set on the **Labels** screen, in the label panel and as dots in search results, and nobody else's.

**What to do:** agree a shared way of naming things if the team needs one, and have each person make the labels they use. For files everybody must find together, a team folder is the shared tool.

## The page says No labels yet

**Why:** you haven't made a label, or you've deleted every one.

**What to do:** select **New Label** at the top right, or create one from the label panel while you're tagging a file.