# Access Inventory

Signing in to your organisation, moving between apps, and why your modules may not match a colleague's.

Inventory is one app inside your organisation's SorviAI workspace. What you can open in it is decided by your role, and roles are set per app.

## Highlights

- **Your organisation has its own address**, and you sign in there rather than at a shared one.
- **One sign-in covers every app** you have been given access to.
- **Roles are scoped to one app.** An Inventory role says nothing about Finance or Repairs.
- **The menu is filtered to your permissions**, which is why two people see different modules.
- **Settings is gated separately** from the modules it configures.

## Signing in

Your workspace has an address of its own: your organisation's name followed by the SorviAI domain. Sign in there with the email address you were invited on.

- **Open your organisation's address**

  The sign-in card names the workspace you are about to enter, so you can tell at a glance that you are in the right one. **Login to a different one** is there if you are not.

  ![The SorviAI sign-in screen. The left half carries the SorviAI logo over a dark illustration and reads Welcome back to Ironvale Industry. The right half holds a card headed Login to your workspace, naming the workspace Ironvale Industry beneath a building icon, with Work email and Password fields, a Forgot password link, a Login button, and a line reading Not your workspace? Login to a different one.](https://www.sorviai.com/help/inventory/getting-started/sign-in.png)
- **Sign in with your email address and password**

  Use the address your invitation was sent to. **Forgot password?** emails you a reset link.
- **Open Inventory from the App Center**

  Signing in lands you there. Only the apps your workspace has, and that you have been granted, are shown.

  ![The App Center headed Welcome, Ironvale! Seven cards each carry an icon, a name and a line of description: Finance, run the money side of the business; Inventory, know what stock you hold, where it is sitting and what it cost you to get there; TeamEmail, one shared mailbox; Repairs, take a device in and follow the work done on it; Worklink, everything to do with your people; Nest, a private space for the team; and Storefront, put your catalog online.](https://www.sorviai.com/help/inventory/getting-started/app-center.png)

## Why your menu differs from a colleague's

Every module except Overview, Reports and Documents is filtered by what your role allows. Nothing announces this: a module you cannot open is simply absent, rather than present and refusing you. A group such as Purchases disappears entirely when your role holds none of the screens inside it.

| What you see | What it means |
| --- | --- |
| A module is missing entirely | Your role does not hold its permissions. Only an administrator can change that |
| A module is there but a record will not save | You can view but not create or edit. They are separate permissions |
| Settings is missing | Settings has its own permission, separate from the modules it configures |
| Everything is there | You are an administrator, or your role has the full set |

> **Note:**
>
> **Roles are per app, not per person**
>
> A role in Inventory grants nothing anywhere else. Being an administrator in Finance does not make you one here, and being removed from Inventory does not remove you from the workspace.

## Who administers what

- **Platform administrator**: Manages the whole workspace and every app in it, including the admin console.
- **Inventory administrator**: Manages roles and users inside Inventory only. Cannot reach another app's settings.
- **Everybody else**: Sees and edits exactly what their role allows, and nothing beyond it.

## When you cannot get in

| Symptom | Where the problem usually is |
| --- | --- |
| The address is not found | The workspace name is misspelled. Check the invitation |
| The password is rejected | Use Forgot password to have a reset link emailed to you |
| Sign-in stops responding after several tries | Repeated attempts from one connection are rate-limited for a minute. Your account is not locked |
| You sign in but Inventory is not offered | Your account exists but has not been granted the Inventory app |
| Inventory opens with almost nothing in All Modules | You have the app but your role holds few permissions |