# Other Actions in Shipments

Deleting a shipment to put the stock back, printing delivery notes, and the two month-end filters that keep your cost of goods and your revenue in the same month.

![The overflow menu on an open shipment, reached from the three-dot button in the record's toolbar. It offers Clone Shipment, and in red at the foot Delete.](https://www.sorviai.com/help/shipments/shipment-actions-menu.png)

*There is no cancel in this menu. Deleting is what returns the stock.*

## Undoing one

There is no cancel on a shipment. The overflow menu offers **Clone Shipment** and **Delete**, and deleting is what undoes it: the inventory movements the shipment made are reversed and every package on it goes back to Not Shipped, ready to be despatched again.

- **Delete:** the goods never left. Stock comes back and the packages return to the queue.
- **Return:** the goods left and came back. That is a sales return, which records the condition they came back in and credits the customer.
- Deleting a shipment does not touch an invoice raised against the order. If you have already invoiced, credit that separately.

## Delivery notes

| Document | Goes | Shows |
| --- | --- | --- |
| Delivery note | In the box or with the driver | Items and quantities, prices optional |
| Packing slip | In each box | Contents of that box only |
| Shipping label | On the box | Address and carrier reference |
| Invoice | By email | Everything, including prices |

The delivery note layout is chosen under Customization, Templates, and usually hides prices, because it is going to your customer's warehouse rather than to their accounts department.

## Month-end checks

- **Shipped not invoiced** (cost without revenue): Cost of goods recognised against revenue that has not been. Invoice these before the close, or your margin for the month is understated.
- **Invoiced not shipped** (revenue without cost): The opposite problem. Usually a service, sometimes a shipment nobody recorded. Check which.

> **Tip:**
>
> **Run both, every month**
>
> They take a minute each and they explain most of the margin variances anyone will ask you about.